The Customer Service position holds the responsibility of delivering outstanding service to customers by fostering and maintaining strong relationships with them. Additionally, it entails addressing customer complaints and inquiries promptly and efficiently, along with updating customers on the latest products and services to drive sales.
Main Responsibilities
- Respond promptly and professionally to customer inquiries and resolve complaints.
- Cultivate and sustain positive relationships with customers through exemplary service.
- Furnish accurate and current information regarding our products and services to customers.
- Collaborate with cross-functional teams to enhance the overall customer experience.
- Identify and relay customer needs and feedback to management.
- Maintain meticulous customer records and ensure precise data entry.
- Continuously enhance knowledge of our products, services, and industry trends to deliver exceptional customer service.
- Achieve or surpass performance targets, including customer satisfaction and response time objectives.
Skills
- Problem-Solving Skills
- Empathy & Patience
- Time Management
- Attention to Detail
- Communication Skills
- Conflict Resolution Skills
Requirements
- High school diploma or equivalent required; some college coursework preferred.
- 1-2 years of customer service experience in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and conflict resolution skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office and experience with CRM software.
