As a Customer Service Representative, your core responsibility is to deliver exceptional service to our valued customers. This involves fostering and maintaining strong relationships with customers, addressing inquiries and complaints promptly and efficiently, and ensuring customers are informed about our latest products and services.
Main Responsibilities
- Respond promptly and courteously to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues in a composed and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to fulfill customer needs.
- Continuously enhance customer service skills and knowledge.
- Meet and surpass established performance metrics and goals.
- Perform other duties as assigned.
Skills
- Problem-Solving
- Technical Skills
- Active Listening
- Excellent Communication Skills
- Time Management
- Sales Skills
Requirements
- High school diploma or equivalent.
- 1+ years of customer service experience, preferably in a call center environment.
- Excellent communication skills, both verbal and written.
- Ability to remain composed and professional in stressful situations.
- Strong problem-solving skills and ability to think on your feet.
- Ability to multitask and prioritize effectively.
- Familiarity with CRM software and customer support tools is advantageous.
