The QA/QC Manager oversees and manages quality assurance and quality control processes within an organization, ensuring products, processes, and systems meet required quality standards and regulatory requirements. They develop and implement quality control plans, conduct inspections and audits, and drive continuous improvement in quality and performance through collaboration with cross-functional teams.
Key Duties and Responsibilities
- Develop and implement quality control plans and procedures to ensure compliance with quality standards and regulatory requirements.
- Establish and maintain quality assurance processes and systems to monitor and evaluate the effectiveness of quality control measures.
- Conduct inspections and audits to identify areas for improvement and ensure compliance with specifications and standards.
- Collaborate with cross-functional teams to identify quality issues, investigate root causes, and implement corrective and preventive actions.
- Develop and maintain quality metrics and reports to track and communicate quality performance to management.
- Train and educate employees on quality control procedures, standards, and best practices.
- Stay updated on industry trends, regulations, and best practices related to quality assurance and quality control.
- Manage and lead a team of quality control technicians and inspectors, providing guidance, coaching, and performance feedback.
- Conduct supplier evaluations and audits to assess their capability to meet quality requirements.
- Drive continuous improvement initiatives to enhance quality processes, reduce defects, and improve overall operational efficiency.
- Collaborate with customers and external stakeholders to address quality concerns and ensure customer satisfaction.
- Ensure compliance with applicable quality and regulatory standards, such as ISO, FDA, and other industry-specific requirements.
Skills
- Data analysis
- Problem-solving
- Communication skills
- Team management
- Time management
- Organizational management
Requirements
- Bachelor's degree in a relevant field, such as Quality Management, Engineering, or a related discipline. Advanced degrees or certifications in quality management are a plus.
- Proven experience in quality assurance and quality control management, preferably in a manufacturing or production environment.
- Strong knowledge of quality management systems, standards, and regulatory requirements.
- Experience with quality control tools and techniques, such as statistical process control, root cause analysis, and Six Sigma methodologies.
- Familiarity with industry-specific quality standards, such as ISO 9001, ISO 13485, or other relevant certifications.
- Excellent understanding of inspection and testing methodologies and equipment.
- Strong analytical and problem-solving skills, with the ability to identify and resolve quality issues effectively.
- Experience in managing and leading a team, including providing coaching, training, and performance feedback.
- Proficient in using quality management software and tools for data analysis and reporting.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
- Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines.
- Detail-oriented mindset and commitment to ensuring accuracy and compliance with quality standards.
