The Telesales position involves conducting sales and providing consultations for products or services over the phone. Telesales representatives focus on reaching out to potential customers, making persuasive calls, presenting product/service details attractively, and finalizing the sales process.
Key Duties and Responsibilities
- Make outbound calls to potential customers to introduce and sell products or services.
- Provide advice and address customer inquiries regarding products or services.
- Establish and maintain good relationships with customers, identifying their needs and suggesting appropriate solutions.
- Record call-related information and sales outcomes in the customer management system.
- Achieve assigned sales targets.
- Stay updated on new products/services, sales policies, and marketing strategies.
- Conduct post-sales follow-up tasks, including order confirmation and issue resolution.
- Generate reports on sales activities and achieved results.
Skills
- Time management
- Communication
- Negotiation
- Teamwork
Requirements
- High school diploma or equivalent.
- Strong communication skills, demonstrating confidence and persuasion over the phone.
- Ability to actively listen and comprehend customer needs.
- Familiarity with the product or service being sold.
- Proficiency in negotiation and handling challenging situations.
- Effective time management skills and ability to work independently.
- Patience and persistence in sales processes.
- Basic computer skills and knowledge of office software.
- Willingness to work in a fast-paced environment and meet sales targets.
- Teamwork and forward-thinking abilities.
